CarRentals
CarRentals Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
CarRentals has a 1.1 star rating from 9 reviews, with 33% of users likely to recommend; consumers report widespread dissatisfaction, high price level, and frequent refund requests.
Key Takeaways for Future Customers
- Check CarRentals reviews and confirm bookings with the actual rental company before travel.
- Expect difficulty reaching customer service; secure direct contact numbers and confirmation emails.
- Be prepared to dispute charges and pursue refunds if prepayment or insurance issues arise.
Negative Feedback / Risk Areas
- Hidden fees and bait-and-switch charges at pickup.
- Unreliable reservations with no cars available despite prepaid bookings.
- Poor or nonresponsive customer service hindering cancellations and refunds.
Positive Feedback
Users note cheap advertised prices and that the site is a useful aggregator when bookings and support work as expected.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
CarRentals has a 1.1 star rating from 9 reviews, with 33% of users likely to recommend; consumers report widespread dissatisfaction, high price level, and frequent refund requests.
Key Takeaways for Future Customers
- Check CarRentals reviews and confirm bookings with the actual rental company before travel.
- Expect difficulty reaching customer service; secure direct contact numbers and confirmation emails.
- Be prepared to dispute charges and pursue refunds if prepayment or insurance issues arise.
Negative Feedback / Risk Areas
- Hidden fees and bait-and-switch charges at pickup.
- Unreliable reservations with no cars available despite prepaid bookings.
- Poor or nonresponsive customer service hindering cancellations and refunds.
Positive Feedback
Users note cheap advertised prices and that the site is a useful aggregator when bookings and support work as expected.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cary, North Carolina
Can't login into carrentals.com
- - Password reset emails not arriving.
- - Resend link didn't work; I canceled by calling the rental company.
- - I want to know how to reset my password.
I made a reservation with carrentals.com, but my plans changed, and I wanted to cancel the reservation. I forgot my password, so I clicked 'forgot password' and got a message that a link would be sent to my email (the message included the correct email).
I never got the email. I tried 'Resend Link' and still didn't get the link. I tried it several more times and didn't get the link. The customer support phone number didn't work.
How am I supposed to modify/cancel my reservation? There are a lot of ways to rent a car - I've used carrentals.com many times. Going forward, unless this is fixed, I'll find another way to rent a car. It's a shame because carrentals.com used to be reliable.
I had to call the car rental company to cancel my reservation. But I want to know how to reset my password.
- Used to be easy to use
- Great aggregator
- No customer support
Preferred solution: A way to reset my password
Cancel reservation
I'm unable to cancel my reservation online or over the phone. I've been trying to cancel for over an hour.
Preferred solution: Full refund
User's recommendation: Just buy from the actual site
Never received a explanation why there was such bad service. From Budget car rental.Richard Rosignolo 773 450****o
- - No service from Budget and lots of confusion with little explanation.
- - Car was dirty and the contract was confusing.
- - No management on site.
No service from Budget car much confusion with not much explanation. Car was dirty and confusing with contract.
No management on site. Never again.
Niles Budget car rental.
Richard Rosignolo
773 450 ****.
User's recommendation: No way ..
Never got the car I paid for.
I prepaid and booked a car that I never recieved?? They told me when I got there that they had no cars for me even though I prepaid for it?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTo cancel a car reservation due to hidden charges
Goldman charges $1,200 besides the insurance we paid for and there is no information about additional charges on your site
- Hidden information
Preferred solution: Full refund
Necesito que me retornen mi dinero
Yo cancele una reserva con ustedes y necesito que me retornen mi dinero ,el número de reserva es ...Lo99395****
Cancun, Quintana Roo
Problem
- - Tried to call car rental.com; wanted my husband as driver.
- - Despite my husband's name on the reservation, an extra driver fee was charged.
I tried to call car rental.com as I was at the Cancun car rental and I clearly said I wanted my husband as the driver, but Localiza was going to charge me an extra fee even though even on the reservation, I had my husband's name on the agreement. Since no one would answer my call, I had no choice but to pay for the extra driver.
Localiza said car rental.com had to change the reservation in order to not pay but there was no way to contact them by phone. So frustrating.
User's recommendation: Make sure you have the person driving fill out the information and put it on their card.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLack off communication
I can not get in touch with car rentals I have emailed so many times and they have only responded back to me once
Preferred solution: Full refund
User's recommendation: Make sure the have a direct contact number you can call them on
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI do not find the car neither the rental
- - Booked via CarRentals for Algers; confirmation and itinerary number.
- - Arrived July 20; no Hertz or car; phone didn't work and no help.
I made a reservation trough CarRentals in June to rent a car in Algers. They sent me by mail the confirmation mail and an itinerary number.
I stipulated an insurance plan. On July 20 when I arrived in Algers airport there was no company (Hertz) no car and the phone number they gave me did't work.
I tried to receive assistance from CarRentals but they didn't answer. I canceled the insurance but to have back my money I have to wait for several days, Is this a service?
Preferred solution: Full refund
User's recommendation: Do not trust for rentals in African countries
Miami, Florida
Deposit refund Itinerary 729557****9031 Doug Mihigan
- - Deposit of $2500 charged on 11/3; refund pending.
- - Car returned 11/7; refund pending.
- - Additional charge $279.99; total owed $2779.99.
We were charged a $2500 deposit for car rental 11/3. Car was returned 11/7.
Still waiting on refund.
Paid $151.96 at time of rental reservation . $100.40 was due at pickup
We were charged another $279.99 for the car so the total we are owed is $2779.99.
User's recommendation: Do not rent from Next car rental. I tried to reach them this morning, no one answered the phone and mailbox was full. Called Car Rentals. com and they could not reach them either.
Winnipeg, Manitoba
Refund
- - Flair Airlines canceled flight.
- - Trip: Winnipeg to Toronto on July 4 and back.
- - I want a refund or date change; booked July 12-18 and need the same car.
My flight cancelled by flair airlines. My flight on 4 July from winnipeg to Toronto and return to winnipeg.
So I need my money back or if u change my date.
I book a flight again from 12 July to 18 July. So I need a same car.
Cancellation
Did not have confirmation# I do have the booking #.Please help me.Vicki Leland 425269 **** {{Redacted}}
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerREFUND
- - Prepaid booking blocked at Sixt; unable to pick up car.
- - Booking Ref 971144****; itinerary 728304****7852; May 15, Orlando.
Dear CarRentals.com Customer Service,
I hope this message finds you well.
I am writing to seek urgent assistance regarding a recent car rental booking made through CarRentals.com. Despite having prepaid for the reservation, I encountered a significant issue when attempting to pick up the car from Sixt Rent a Car.
Upon arrival at the Sixt rental location, I was informed by the agent that my account was blocked, and as a result, I was unable to rent the car.
The agent advised me to contact CarRentals.com directly to resolve this matter.
Here are the details of my booking: - Booking Reference Number: Confirmation: #971144**** CarRentals itinerary: 728304****7852
- Date of Reservation: may 15th
- Pick-Up Location: Orlando
- Drop-Off Location: Orlando
This situation has caused me considerable inconvenience and disruption to my travel plans.
Given that the rental was prepaid, I am seeking immediate assistance to understand why my account was blocked and to resolve this issue promptly.
Please let me know the next steps and how this can be resolved at your earliest convenience. Thank you for your attention to this matter.
Sincerely,
Frankson Ferreira
Fferreiravix@***.com
+552798****875
User's recommendation: Do Not Rent. No customer service
Arras, Pas-De-Calais
Did not receive email with confirmation number so do not appear to be able to access customer service without that number so am lost. Office not open yet so waiting some more.
No email received but you went ahead and charged me $104 on May10, but cannot find out what for without your confirmation email and number.
User's recommendation: Ouch
Problem with car rental
- - Rented April 21 to 25 at Denver airport with the sixth car rental company.
- - No record of the rental.
- - Double charged from $230 to over $500.
I made a car rental on April 21 to April 25 at Denver airport with sixth car rental company when I got there they said they had no record and double charge me from $230 to over 500. Nothing like this is ever happened to me with any other car company I need your help
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDid not receive my refund
They refused to refund me
They refused to refund me
The cruise ship that we were going on to Hobart Tasmania broke down and our cruise was cancelled. I tried to contact carrentals.comto cancel my car booking but found it too hard to do so I went onto Avis s site and found manage my booking. I cancelled the vehicle with Avis and was advised I would be reimburse the full amount. After a month I noticed that I had not been refunded so have contacted your representative who advised me that even though I cancelled with Avis.
Avis does not communicate the information with rentals . Com so I would not be receiving my refund. I will not be accepting this excuse by rentals.com and demand the full refund. I will be taking this matter to social media and any other outlet that I can to tell my terrible story if you dont refund me in full.
My wife and my assistant have spent a lot of time communicating with both Avis and rentals.com over this matter.
I do hope you can understand the situation and refund me asap in full. Allan Perkins.
Reference no 77415****
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